Shop UG01 WORFU
21-53 Wharf Road
INFORMATION WE COLLECT
Information You Provide to Us. We collect information from you when you purchase a membership and other services from us. The information we collect includes personally identifiable information, such as your name, home address, telephone number and email address. You may also provide non-personally identifiable information — for example, demographic information such as gender and date of birth, or the name of your employer or school.
The information we collect may include the following:
- Home address
- Home / mobile telephone number
- Work telephone number
- Email address
- Credit, debit or other payment account number and related information
- Health-related information (as explained below)
- Date of birth
Guests are asked to provide certain contact and demographic information.
We also collect a limited amount of fitness, physical activity and health-related information from you if you sign up for personal training services or group classes. This information (such as whether you suffer from a heart condition, dizziness, high blood pressure, and knee or back problems) helps determine your eligibility to participate in our specially-designed fitness programmes. If you participate in personal training or group exercise, we may also obtain certain measurements such as height, weight and age from you.
Club Access. GO24 Fitness uses RFID and Finger Print access systems in all its locations. This allows members to check in with their issued ID Tag and or finger print. Additionally, we do not sell, lease, rent, trade or otherwise transfer the data collected by the access system to any third parties.
Aggregated Information. We may aggregate personally identifiable information. Aggregated information is not personally identifiable information because it does not identify and is not associated with you or any other user.
In-Club Wireless Access. As a convenience to our members, internet access is available in our studios via wireless hotspots. Any such in-club wireless access is provided by third parties and not by GO24 Fitness, and we do not collect any information in relation to your use of the in-club wireless access. We are not responsible for the third-party privacy, information or other practices.
HOW WE USE YOUR INFORMATION
Provision of Products, Services and Information. We use your personally identifiable information to:
- Set up your membership
- Provide services and products to you
- Process payments for your membership, including credit card, debit card and bank account debit transactions
- Contact you regarding your membership and services, and other administrative information
- Track guest use of our clubs
- Respond to your enquiries and comments
- Provide advertisements, newsletters, and/or other marketing or promotional and other information to you regarding products and services that we provide or otherwise offer for sale
Our Business Purposes. We may use your information for our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products and services, enhancing, improving or modifying our services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
Other Purposes. We may use non-personally identifiable information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine non-personally identifiable information with personally identifiable information (such as associating your name with your employer if you are a participant in a corporate sponsored programme), in which case we will treat the combined information as personally identifiable information as long as it is combined.
HOW WE SHARE YOUR INFORMATION
We may share your information with our third-party service providers and agents who provide services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, text messaging, credit card or other payment account processing, auditing and similar services. Contracts with our service providers require them to keep information confidential.
Legal Requests or Requirements and to Prevent Harm. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on GO24 Fitness. We may also share information when we have a good faith belief it is necessary to prevent fraud or other illegal activity, to prevent imminent bodily harm, or to prevent harm to GO24 Fitness, our members or other individuals. This may include sharing information with other companies, lawyers, courts or other government entities.
Transfer in the Event of Sale or Change of Control. If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business to a third party, we may transfer your personally identifiable information to the new owner to be used as consistent with this Policy.
Corporate and Insurance Programmes. If you have a corporate employer sponsored or health insurance sponsored membership, upon the request of your employer or insurance provider, as applicable, we may share usage statistics and information, including your name, date of birth, insurance identification number and how often you use one of our facilities.
ACCESS TO YOUR INFORMATION AND CHOICES
Shop UG01 WORFU
21-53 Wharf Road
SECURITY OF YOUR INFORMATION
We use industry standard physical, technical and administrative security measures to protect your information. Our employees have access to your personally identifiable information only on a need-to-know basis. Contracts with our third-party service providers require them to keep information confidential. However, no storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Questions” section above.